Privacy Policy

Last updated: 15 November 2026

This policy explains what Ernd collects through this website, why, and what you can ask us to do with it. It is written in plain language on purpose.

1. Who we are

Ernd is operated by [Legal entity name], trade licence [Trade licence number], [Registered address], Dubai, United Arab Emirates. In this policy "Ernd", "we" and "us" mean that company. To reach us about anything in this policy, email info@ernd.me or message us on WhatsApp at +971 58 207 0749.

2. What we collect

Audit requests. When you ask for a free clinic audit, you give us your name, your clinic's name and your WhatsApp number.
Messages. Anything you send us by WhatsApp or email, including the audit request itself.
Technical data. This website does not set tracking cookies and does not run analytics or advertising pixels. It loads its fonts from Google Fonts, so Google receives your IP address and basic browser details when the page loads. Our hosting provider keeps standard server logs.

We do not ask for patient information, payment details or passwords on this website.

3. Why we use it

To contact you about the audit you asked for and to arrange the call.
To prepare the audit, which includes looking at your clinic's public ads, website and WhatsApp response.
To answer your questions and, if you become a client, to set up and deliver our services.
To keep the website working and secure.

We do not sell your details. We do not add you to marketing lists unrelated to your request without asking first.

4. WhatsApp

The audit form opens WhatsApp with a message that contains the details you typed. Nothing is sent until you press send. WhatsApp is operated by Meta, which handles that message under its own terms and privacy policy.

5. Who we share it with

We share your details only with service providers that help us run Ernd, such as messaging, customer-management and hosting providers, and only so they can provide that service to us. We may also disclose information where the law requires it.

6. Where it is stored

Some of our providers store data outside the United Arab Emirates. Where that happens we take reasonable steps to make sure your details are protected.

7. How long we keep it

We keep audit requests and related messages for as long as we need them for the purposes above. If you do not become a client, you can ask us to delete them at any time.

8. Your choices

You can ask us to show you the details we hold about you, correct them, delete them, or stop contacting you. To do that, email info@ernd.me or message us on WhatsApp at +971 58 207 0749. We handle requests in line with the data protection law that applies in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

9. Patient data handled for clinics

When a clinic uses Ernd, we handle that clinic's patient enquiries and messages on the clinic's behalf, under a separate written agreement with the clinic. This policy does not cover that work. If you are a patient of a clinic that uses Ernd, please contact the clinic first about your information.

10. Children

This website is for clinic owners and their teams. It is not directed at children.

11. Changes

If we change this policy, we will post the new version here and update the date at the top.